Onboarding
The first weeks of a new account: the scope walkthrough with the crew, building access, supplies and the first inspections.
Leadership SDJ Facility Services
Marcelo Bellato, Chief of Client Relations at SDJ Facility Services
Marcelo Bellato is Chief of Client Relations at SDJ Facility Services, a family-owned commercial cleaning company in San Diego. He leads the client experience from onboarding to renewal, and he is the person existing clients call about their account, their service or their invoice.
About 9 years
With SDJ
90%
Client retention
Onboarding to renewal
The whole client journey
4.9 stars
Google rating; reviewers name Marcelo
Who is Marcelo Bellato?
Marcelo Bellato has been with SDJ for about nine years, through three roles: business development, operations, and now client relations. He knows every account from both sides, the crew that cleans it and the client who pays for it.
His job is to keep the three words real for every account. Clients hear back, know what was done, and get the same result every visit. When something slips, Marcelo fixes the process, not just the symptom.
The office behind the crews
Marcelo runs the office operation: onboarding, scheduling, invoicing and the records behind every account, so the crews can concentrate on the work.
Marcelo's path to Chief of Client Relations
Each role added another part of the client relationship to his desk.
- 1First role
Business Development Director
Brought in new accounts and learned what San Diego buildings expect from a cleaning partner.
- 2Then
Director of Operations
Ran the day to day: crews, schedules, supplies and the follow-up after every visit.
- 3Today
Chief of Client Relations
Owns the whole client experience, from the first week of a new account to its renewal, plus the office operation and finances.
What does Marcelo do as Chief of Client Relations?
Marcelo is the client's one contact for everything after the proposal is signed.
Service follow-up
Requests, questions and anything that is not right. Reviewers describe it the same way: communication kept clear and easy.
Invoices and records
Billing, account paperwork and the documents clients ask for, W-9 forms included.
What clients say about working with Marcelo
Rated 4.9 from 84 Google reviews, as of November 2026. These three name Marcelo. Reviewer names appear as Google shows them.
★★★★★The team was very professional and thorough, everything was spotless afterward. Marcelo was great to work with and kept communication clear and easy the entire time. Excellent service all around, highly recommend!
★★★★★Ricardo and Marcello have been easy to communicate with and are always responsive to our needs. SD Janitor works efficiently, and consistently goes above and beyond to ensure our offices are clean, sanitary and safe for our entire staff.
★★★★★We brought on Marcelo and his team this summer and couldn't be happier. Our office is much cleaner when we arrive every morning (our CEO even notices the difference)! They are well worth every penny.
Who to contact at SDJ Facility Services
One office number reaches all three. Call (619) 564-7118 or email info@sdjanitor.com and ask for the right person.
Ricardo Buffara
Founder and President
New service walkthroughs and proposals, the managers and crews, client relationships and communication.
Sabrina Buffara
Chief Commercial Officer
New service and sales, hiring and human resources, media, client relationships and communication.
Marcelo Bellato
Chief of Client Relations
Existing accounts, service requests and invoices, client relationships and communication.
Frequently asked questions about Marcelo Bellato
Who do existing SDJ clients contact about their service?
Marcelo Bellato, Chief of Client Relations. Call (619) 564-7118 or email info@sdjanitor.com and ask for Marcelo.
What does a Chief of Client Relations do at SDJ?
Marcelo leads the client experience from onboarding to renewal: the first weeks of a new account, service follow-up, invoices and the records behind every account.
How do I report a problem with my cleaning service?
Call the office or email info@sdjanitor.com and ask for Marcelo. He follows up with the crew, and the crew comes back to put it right.
Who sends SDJ's invoices?
Invoices come from SDJ's operations office. Questions about an invoice go to Marcelo through (619) 564-7118 or info@sdjanitor.com.
What languages does the SDJ office work in?
English, Spanish and Portuguese. Marcelo works in English and Portuguese.
Where SDJ Facility Services works
Marcelo looks after accounts across San Diego County from the SDJ office at 1094 Cudahy Place in San Diego.
SDJ Facility Services
1094 Cudahy Place, Suite 306
San Diego, CA 92110
(619) 564-7118
info@sdjanitor.com
Hours: Open 24 hours
1094 Cudahy Place, Suite 306
San Diego, CA 92110
(619) 564-7118
info@sdjanitor.com
Hours: Open 24 hours
Already a client? Marcelo is your contact
Call (619) 564-7118 or email info@sdjanitor.com and ask for Marcelo. New to SDJ? Request a free quote and we call back within 24 hours.